Terms and Conditions
Terms & Conditions - Introduction
Thank you for using the GoPass Mobile Ticketing App. from DART, DCTA, MTTA, Star Transit and Trinity Metro. DART may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. By clicking on the link below, you are agreeing to accept these terms and conditions, as well as the general terms and conditions relating to the website managed by DART.
For Metropolitan Tulsa Transit Authority Terms and Conditions please select the link here
Mobile Ticketing
A Mobile Ticket refers to a type of ticket for buses and trains, which are purchased only through DART's mobile app through an iOS or Android device. The security of your mobile phone or ticket is your responsibility. In the event that the ticket or your mobile phone is lost or stolen, DART will not provide a duplicate or replacement ticket. Your valid mobile ticket should be activated and displayed clearly on the mobile phone screen when asked by DART's fare enforcement officer, police officer, bus operator or rail operator to view the mobile ticket. The mobile ticket must be retained during your entire journey. If you are unable to show a valid ticket, you may be subject to a fine. If the mobile ticket has been damaged or is not readable in any way, the ticket becomes invalid and a new one must be purchased. If you delete the mobile ticket app you will also delete your mobile tickets. If you reinstall the mobile ticket app on the same device it was deleted, your tickets will be downloaded to the device. You cannot print or transfer mobile tickets.
Prices and Receipts
The price of a mobile ticket is the same as a ticket you purchase from the ticket vending machine. When you purchase a mobile ticket on the mobile ticketing app you will be notified of the price of the ticket before you confirm your purchase.
For more information on fares please visit these links:
When you buy a mobile ticket on the mobile ticketing app you can always go to the GoPass Wallet and find a list of your tickets. The list will include all the ticket purchases you have made within the last 60 days. You can email a PDF format receipt for each ticket through the History section. You must access your ticket receipt(s) within 60 days of the ticket's expiration date. After that time, the ticket receipt will no longer be available.
Reduced Fare
When you purchase a reduced mobile ticket on the mobile ticketing app you must confirm reduced fare eligibility.
For more information on reduced fares please visit these links:
Transit Mobile Application
DART grants you the right to download, install and use the mobile application on your mobile handset to purchase tickets and access information in accordance with these terms and conditions. You do not and will not own the mobile application or any information that is provided to you through it or DART, but you may use the application with these terms and conditions. The mobile application is provided to you free of charge. DART can suspend access to ticket purchases through the mobile application and can do so for any reason.
Data charges
The mobile ticketing app is free but data charges may be incurred to you by your network provider. You are responsible for any such costs. DART will not take responsibility for any connectivity issues you may experience.
Availability & Updates
The mobile ticket is valid for travel in Dallas/Fort Worth and Greater Tulsa service area. The travel is based on fare applicability on DART, DCTA, Star Transit, TRE, and Trinity Metro buses and trains at the time of purchasing a ticket. The mobile ticket is valid when the ticket is activated on the mobile app after purchase. You may not start your journey until you have a valid ticket. Once purchased, the mobile ticket will specify the fare type and the validity of the ticket and its expiration date. Bundled tickets for Special Event venues are restricted to the designated venue only. Bundled tickets can contain general admission entrance, transit travel ticket or a combination of transit and admission. The mobile ticket is valid when the ticket is activated on the mobile app after purchase. When general admission tickets are validated by the venue the ticket shall not be used again and will expire according to the conditions set by the venue. Once purchased, the mobile ticket will specify the fare type and the validity of the ticket and its expiration date. DART reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the relevant update. DART recommends that you download and install all updates issued. DART is not liable for errors which become apparent in old versions of the mobile application.
Changes, refunds and ticket expiration
DART/DCTA/Star Transit/Trinity Metro
All refunds will be reviewed on a case by case basis. In general, Mobile Tickets cannot be changed, cancelled or refunded except very special circumstances such as mobile application service disruptions. In those cases, mobile tickets can be refunded within 60 days from the purchase date if they have not been activated or displayed to fare enforcement personnel. You can submit a request for a refund by calling DART support line 214-979-1111. Please note that where a refund is made it shall be for the ticket price only. Any other associated fees are non-refundable.
Tulsa Transit
All refunds will be reviewed on a case by case basis. In general, Mobile Tickets cannot be changed, cancelled or refunded except very special circumstances such as mobile application service disruptions. In those cases, mobile tickets can be refunded within 30 days from the purchase date if they have not been activated or displayed to fare enforcement personnel. You can submit a request for a refund by calling MTTA support line (918-982-6882). Please note that when a refund is made it shall be for the ticket price only. Any other associated fees are non-refundable.
If you think that we have made an error in taking or processing your mobile ticket purchase, please contact us by calling the MTTA support line. In the event we agree that an error occurred during the transaction, we shall issue a refund. Please allow time to process your request. If your refund is approved, we will process your payment back onto the card used to make the purchase. Please allow 5 to 7 business days for processing.
All purchased mobile tickets will expire after 60 days from the date of purchase and cannot be refunded or exchanged.
Special Event ticket refunds shall be made only according to the terms and conditions specified by the Special Event Venue. Terms and conditions are subject to change as the Special Event Venue deems necessary.
We shall not be obliged to change, cancel, replace or refund a ticket where we have reason to believe that it is being done so fraudulently.
GoPass Wallet
Payment via cash to mobile provides you the ability to load cash to the GoPass Wallet using various retail outlet stores. Your GoPass tickets along with your balance can be accessed through the wallet section of the application. For more information on the GoPass Wallet, please visit FAQs.
GoLink Service
GoLink refers to DART’s public, on-demand service in 13 specified zones within the overall DART service area. Trips are booked via DART’s mobile app or by calling a Reservations agent. Trips may only be booked on the day of travel, no more than one hour before the requested pickup time. Trip availability at the requested time is based on available vehicle space and other trips already on the drivers’ schedules. Riders may experience longer wait and/or ride times during peak periods of travel. Riders will be issued a no-show if they do no board the vehicle within one minute of its arrival at the pickup location. Riders with excessive no-shows and/or cancellation may be subject to a fine or suspension from GoLink service. GoLink drivers do not make change, so exact fare is required for each rider on each trip. Purchasing valid GoLink fare is each rider’s responsibility. Riders without valid fare will not be allowed to board the GoLink vehicle. DART reserves the right to change GoLink fare at any time.
Deleting Your Account
DART/DCTA/Start Transit
You can initiate a request to delete your account either from the mobile app or by calling DART Customer Service at 214-979-1111.
Your account can only be deleted when:
- Your wallet balance is $0
- You have no active or unused passes
- You have no pending or ongoing micro-transit bookings
How to delete your account:
Step 1: Select the More tab
Step 2: Select ‘Your profile’ from the menu options
Step 3: Select ‘Delete my account’ from the menu options
Step 4: Read the information and tap the 'Delete my account ‘button
Step 5: Tap the confirm button to begin the deletion
Once you have confirmed to delete your account through the mobile app, all personal data is removed immediately together with any stored payment cards. Your payment transactions and issued passes are retained without personal data to satisfy record retention
rules.
Deleted accounts cannot be restored. To use the mobile app again it is required to register a new account.
Tulsa Transit
You can initiate a request to delete your account either from the mobile app or by calling MTTA Customer Service at 918-982-6882.
Your account can only be deleted when:
- Your wallet balance is $0
- You have no active or unused passes
- You have no pending or ongoing micro-transit bookings
How to delete your account:
Step 1: Select the More tab
Step 2: Select ‘Your profile’ from the menu options
Step 3: Select ‘Delete my account’ from the menu options
Step 4: Read the information and tap the 'Delete my account ‘button
Step 5: Tap the confirm button to begin the deletion
Once you have confirmed to delete your account through the mobile app, all personal data is removed immediately together with any stored payment cards. Your payment transactions and issued passes are retained without personal data to satisfy record retention
rules.
Deleted accounts cannot be restored. To use the mobile app again it is required to register a new account.
Live Vehicle Position
Live vehicle positioning provided by the mobile ticketing app is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data is found as the vehicles displayed are updated every 60 seconds. Neither DART, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the mobile ticketing app..
Materials, Ownership and Restrictions on Use
The mobile ticket app is owned and operated by DART and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of DART. Notwithstanding the foregoing, you may not copy, reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without DART's prior written permission. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions.
Other Terms
Texas law applies to these terms and conditions and that any dispute between DART and the users of the mobile ticket app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Texas courts. The user of the mobile app understands that any information it submits under this Agreement is subject to public inspection and copying under the Texas Public Information Act, Chapter 552 of the Texas Government Code, unless exempt by law.
Liability Disclaimer
In no event will DART be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.
DART is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application. Nothing in these terms and conditions shall exclude or limit DART's liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Support
If you have any questions or problems with the mobile applications, please review our FAQs or visit www.gopass.org for answers to the most common questions we receive from users. If that does not answer your questions, please contact us at 214-979-1111.
